Terms of Service
Effective date: 10/22/20201. Introduction
Welcome to Thriv
Thriv (“us”, “we”, or “our”) operates https://getthriv.com and Thriv mobile
application (hereinafter referred to as “Service”).
explains how we collect, safeguard and disclose information that results from your use of our
We use your data to provide and improve Service. By using Service, you agree to the
collection and use of information in accordance with this policy. Unless otherwise defined in
Terms and Conditions.
Our Terms and Conditions (“Terms”) govern all use of our Service and together with the
SERVICE means the https://getthriv.com website and Thriv mobile application operated
PERSONAL DATA means data about a living individual who can be identified from those data
(or from those and other information either in our possession or likely to come into our
USAGE DATA is data collected automatically either generated by the use of Service or from
Service infrastructure itself (for example, the duration of a page visit).
COOKIES are small files stored on your device (computer or mobile device).
DATA CONTROLLER means a natural or legal person who (either alone or jointly or in
common with other persons) determines the purposes for which and the manner in which any
Data Controller of your data.
DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who
processes the data on behalf of the Data Controller. We may use the services of various
Service Providers in order to process your data more effectively.
DATA SUBJECT is any living individual who is the subject of Personal Data.
THE USER is the individual using our Service. The User corresponds to the Data Subject,
who is the subject of Personal Data.
3. Information Collection and Use
We collect several different types of information for various purposes to provide and improve
our Service to you.4. Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable
information that can be used to contact or identify you (“Personal Data”). Personally
identifiable information may include, but is not limited to:
(a) Email address
(b) First name and last name
(c) Phone number
(d) Address, State, Province, ZIP/Postal code, City
(e) Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional
materials and other information that may be of interest to you. You may opt out of receiving
any, or all, of these communications from us by emailing at email@example.com.
We may also collect information that your browser sends whenever you visit our Service or
when you access Service by or through a mobile device (“Usage Data”).
This Usage Data may include information such as your computer's Internet Protocol address
(e.g. IP address), browser type, browser version, the pages of our Service that you visit, the
time and date of your visit, the time spent on those pages, unique device identifiers and other
When you access Service with a mobile device, this Usage Data may include information such
as the type of mobile device you use, your mobile device unique ID, the IP address of your
mobile device, your mobile operating system, the type of mobile Internet browser you use,
unique device identifiers and other diagnostic data.
We may use and store information about your location if you give us permission to do so
(“Location Data”). We use this data to provide features of our Service, to improve and
customize our Service.
You can enable or disable location services when you use our Service at any time by way of
your device settings.
Tracking Cookies Data
hold certain information.Cookies are files with a small amount of data which may include an anonymous unique
identifier. Cookies are sent to your browser from a website and stored on your device. Other
tracking technologies are also used such as beacons, tags and scripts to collect and track
information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
However, if you do not accept cookies, you may not be able to use some portions of our
Examples of Cookies we use:
(a) Session Cookies: We use Session Cookies to operate our Service.
(b) Preference Cookies: We use Preference Cookies to remember your preferences and
(c) Security Cookies: We use Security Cookies for security purposes.
(d) Advertising Cookies: Advertising Cookies are used to serve you with advertisements
that may be relevant to you and your interests.
While using our Service, we may also collect the following information: sex, age, date of birth,
place of birth, passport details, citizenship, registration at place of residence and actual
address, telephone number (work, mobile), details of documents on education, qualification,
professional training, employment agreements, non-disclosure agreements, information on
bonuses and compensation, information on marital status, family members, social security (or
other taxpayer identification) number, office location and other data.5. Use of Data
Thriv uses the collected data for various purposes:
(a) to provide and maintain our Service;
(b) to notify you about changes to our Service;
(c) to allow you to participate in interactive features of our Service when you choose to do so;
(d) to provide customer support;
(e) to gather analysis or valuable information so that we can improve our Service;
(f) to monitor the usage of our Service;
(g) to detect, prevent and address technical issues;
(h) to fulfill any other purpose for which you provide it;(i) to carry out our obligations and enforce our rights arising from any contracts entered into
between you and us, including for billing and collection;
(j) to provide you with notices about your account and/or subscription, including expiration
and renewal notices, email-instructions, etc.;
(k) to provide you with news, special offers and general information about other goods,
services and events which we offer that are similar to those that you have already
purchased or enquired about unless you have opted not to receive such information;
(l) in any other way we may describe when you provide the information;
(m)for any other purpose with your consent.6. Retention of Data
We will retain your Personal Data only for as long as is necessary for the purposes set out in
comply with our legal obligations (for example, if we are required to retain your data to comply
with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally
retained for a shorter period, except when this data is used to strengthen the security or to
improve the functionality of our Service, or we are legally obligated to retain this data for longer
time periods.7. Transfer of Data
Your information, including Personal Data, may be transferred to – and maintained on –
computers located outside of your state, province, country or other governmental jurisdiction
where the data protection laws may differ from those of your jurisdiction.
If you are located outside United States and choose to provide information to us, please note
that we transfer the data, including Personal Data, to United States and process it there.
represents your agreement to that transfer.
Thriv will take all the steps reasonably necessary to ensure that your data is treated securely
place to an organisation or a country unless there are adequate controls in place including the
security of your data and other personal information.
8. Disclosure of Data
We may disclose personal information that we collect, or you provide:
(a) Disclosure for Law Enforcement.
Under certain circumstances, we may be required to disclose your Personal Data if
required to do so by law or in response to valid requests by public authorities.(b) Business Transaction.
If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal
Data may be transferred.
(c) Other cases. We may disclose your information also:
(i) to our subsidiaries and affiliates;
(ii) to contractors, service providers, and other third parties we use to support our
(iii) to fulfill the purpose for which you provide it;
(iv) for the purpose of including your company’s logo on our website;
(v) for any other purpose disclosed by us when you provide the information;
(vi) with your consent in any other cases;
(vii)if we believe disclosure is necessary or appropriate to protect the rights, property, or
safety of the Company, our customers, or others.9. Security of Data
The security of your data is important to us but remember that no method of transmission over
the Internet or method of electronic storage is 100% secure. While we strive to use
commercially acceptable means to protect your Personal Data, we cannot guarantee its
absolute security.10. Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of the European Union (EU) and European Economic Area (EEA), you
have certain data protection rights, covered by GDPR. – See more at https://eurlex.europa.eu/eli/reg/2016/679/oj
We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of
your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be
removed from our systems, please email us at firstname.lastname@example.org.
In certain circumstances, you have the following data protection rights:
(a) the right to access, update or to delete the information we have on you;
(b) the right of rectification. You have the right to have your information rectified if that
information is inaccurate or incomplete;
(c) the right to object. You have the right to object to our processing of your Personal Data;(d) the right of restriction. You have the right to request that we restrict the processing of your
(e) the right to data portability. You have the right to be provided with a copy of your Personal
Data in a structured, machine-readable and commonly used format;
(f) the right to withdraw consent. You also have the right to withdraw your consent at any time
where we rely on your consent to process your personal information;
Please note that we may ask you to verify your identity before responding to such requests.
Please note, we may not able to provide Service without some necessary data.
You have the right to complain to a Data Protection Authority about our collection and use of
your Personal Data. For more information, please contact your local data protection authority
in the European Economic Area (EEA).
11. Your Data Protection Rights under the California Privacy Protection Act (CalOPPA)
CalOPPA is the first state law in the nation to require commercial websites and online services
or company in the United States (and conceivable the world) that operates websites collecting
personally identifiable information from California consumers to post a conspicuous privacy
policy on its website stating exactly the information being collected and those individuals with
whom it is being shared, and to comply with this policy. – See more at:
According to CalOPPA we agree to the following:
(a) users can visit our site anonymously;
specified above on the home page of our website;
(d) users are able to change their personal information by emailing us at
Our Policy on “Do Not Track” Signals:
We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do
Not Track browser mechanism is in place. Do Not Track is a preference you can set in your
web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your
12. Your Data Protection Rights under the California Consumer Privacy Act (CCPA)
If you are a California resident, you are entitled to learn what data we collect about you, ask
to delete your data and not to sell (share) it. To exercise your data protection rights, you can
make certain requests and ask us:
(a) What personal information we have about you. If you make this request, we will return
(i) The categories of personal information we have collected about you.
(ii) The categories of sources from which we collect your personal information.
(iii) The business or commercial purpose for collecting or selling your personal
(iv) The categories of third parties with whom we share personal information.
(v) The specific pieces of personal information we have collected about you.
(vi) A list of categories of personal information that we have sold, along with the category
of any other company we sold it to. If we have not sold your personal information, we
will inform you of that fact.
(vii)A list of categories of personal information that we have disclosed for a business
purpose, along with the category of any other company we shared it with.
Please note, you are entitled to ask us to provide you with this information up to two times
in a rolling twelve-month period. When you make this request, the information provided
may be limited to the personal information we collected about you in the previous
(b) To delete your personal information. If you make this request, we will delete the
personal information we hold about you as of the date of your request from our records
and direct any service providers to do the same. In some cases, deletion may be
accomplished through de-identification of the information. If you choose to delete your
personal information, you may not be able to use certain functions that require your
personal information to operate.
(c) To stop selling your personal information. We do not sell your personal information for
monetary consideration. However, under some circumstances, a transfer of personal
information to a third party, or within our family of companies, without monetary
consideration may be considered a “sale” under California law.
If you submit a request to stop selling your personal information, we will stop making such
transfers. If you are a California resident, to opt-out of the sale of your personal
information, click “Do Not Sell My Personal Information” at the bottom of our home page
to submit your request.
Please note, if you ask us to delete or stop selling your data, it may impact your experience
with us, and you may not be able to participate in certain programs or membership services which require the usage of your personal information to function. But in no circumstances,
we will discriminate against you for exercising your rights.
To exercise your California data protection rights described above, please send your
request(s) by one of the following means:
By email: email@example.com
By visiting this page on our website: https://getthriv.com/contact
Your data protection rights, described above, are covered by the CCPA, short for the
California Consumer Privacy Act. To find out more, visit the official California Legislative
Information website. The CCPA took effect on 01/01/2020.13. Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service
Providers”), provide Service on our behalf, perform Service-related services or assist us in
analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our
behalf and are obligated not to disclose or use it for any other purpose.14. Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website
traffic. Google uses the data collected to track and monitor the use of our Service. This data
is shared with other Google services. Google may use the collected data to contextualise and
personalise the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy
Terms web page: https://policies.google.com/privacy?hl=en
We also encourage you to review the Google's policy for safeguarding your data:
Mixpanel is provided by Mixpanel Inc.
You can prevent Mixpanel from using your information for analytics purposes by opting-out.
To opt-out of Mixpanel service, please visit this page: https://mixpanel.com/optout/
For more information on what type of information Mixpanel collects, please visit the Terms of
Use page of Mixpanel: https://mixpanel.com/terms/
15. CI/CD tools
We may use third-party Service Providers to automate the development process of our
GitHub is provided by GitHub, Inc.
GitHub is a development platform to host and review code, manage projects, and build
For more information on what data GitHub collects for what purpose and how the protection
We may use third-party Service Providers to show advertisements to you to help support and
maintain our Service.
Google AdSense DoubleClick Cookie
the DoubleClick cookie enables it and its partners to serve ads to our users based on their
visit to our Service or other websites on the Internet.
You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting
the Google Ads Settings web page: http://www.google.com/ads/preferences/
We may provide paid products and/or services within Service. In that case, we use third-party
services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to
our third-party payment processors whose use of your personal information is governed by
managed by the PCI Security Standards Council, which is a joint effort of brands like Visa,
Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure
handling of payment information.
The payment processors we work with are:
PayPal or Braintree:
18. Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click a third
party link, you will be directed to that third party's site. We strongly advise you to review the
We have no control over and assume no responsibility for the content, privacy policies or
practices of any third party sites or services.19. Children's Privacy
Our Services are not intended for use by children under the age of 13 (“Children”).
We do not knowingly collect personally identifiable information from Children under 13. If you
become aware that a Child has provided us with Personal Data, please contact us. If we
become aware that we have collected Personal Data from Children without verification of
We will let you know via email and/or a prominent notice on our Service, prior to the change
By email: firstname.lastname@example.org.
By visiting this page on our website: https://getthriv.com/contact.