Copilot for B2B Customer Experience

Twig helps technical customer support teams achieve 3x faster response at 1/4th the cost

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Twig is trusted by world class CX teams at

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How it works

Twig's Specialized AI brings ecosystem data and synthetic data to bridge gaps and create better AI

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Explore live examples now

AI models are trained on publicly available data.

What CX leaders are saying

Increase productivity - Reduce variance in support quality

Our product is complex, tier 1 support is very uneven in the quality of their responses.

Aaron

CEO @ Logistics Software Platform

We want to reduce the number of support questions that reaches support people, saving their time for complex tickets

Igor

CEO @ Managed dev-tools cloud provider

Too many reference docs. Hard to find the right answers. Would put it on the forums first.

Michael

Engineering Leader @ Major dev-tools provider

Reduce support requests for commonly answered items.

Blake

Co-Founder @ Integration api product

We want users to be able to type their question and have the correct article shown, or better, answered directly.

Carl

CEO @ SaaS Platform

I want customers to be able to type things like 'How do I change the color of a Sticky Note?' without having to dig through our docs site.

Shwit

VP @ SaaS Platform

We have internal documentation and knowledge base. I would like to ask questions and get answers from the documentation.

Ivan

Dir of Support @ SaaS App Platform

Helping our customers get better and quicker answers, and saving our staff time.

Avner

VP of Support @ Oauth Security Platform

An AI Co-Worker for your customer support agents

Twig is an AI layer that works on top of your existing customer support applications. Twig helps your support agents respond quickly to customers with better responses.

Technology for better CX

We use the latest AI has to offer to make every support agent a superstar.

AI Recommended Responses

AI scans through all your documentation, knowledge bases, support tickets etc to provide a recommended responce

Citations

Citations help you know that the response is accurate and increases trust.

Feedback loops

AI betters itself by learning from your agents .

Solving key problems

Improving agent productivity keeping high quality CSAT is critical to every CX organization.

Agent Productivity

Replace busy work with human empathy.

Improve Standards

Brings higher minimum standards on response quality.

Sentiment Analytics

Helps agents notice potential risks in responses.

Ingest enterprise knowledge

Twigs data pipelines integrate with most popular documentation and knowledgebase products.

Automated daily refreshes

Data pipelines pull data directly from sources

Understand document-specific structure

Twig understands the visual semantics of data sources and respects.

PII Anonymization

Twig sanitizes data and removes any PII data.

Link back to the source

Twig's citations can take users to the source, improving usage of your docs.

Super-Powers for support agents

Give powerful tools to support agents to improve the quality of customer engagement.

Agent Productivity

Replace busy work with human empathy.

Improve Standards

Brings higher minimum standards on response quality.

Sentiment Analytics

Helps agents notice potential risks in responses.