What is an AI front desk agent?
Sera is an AI front desk for local businesses: she answers every phone call, text, web chat, email and WhatsApp message, 24/7, and books the appointment. An AI front desk agent is software that does the job a receptionist does — picks up, understands what the caller actually wants, answers from your own information, books the appointment, and passes anything it shouldn't handle to a person. Unlike a phone tree, it doesn't make callers pick from a menu, and unlike a web form, it doesn't collect a message for someone to answer on Monday. It finishes the conversation.
What it isn't
A phone tree (IVR)
A phone tree makes callers press 1 for this and 2 for that, then usually ends in voicemail. An AI front desk asks what they need in plain language and handles it.
A website chatbot
Most chatbots match keywords to canned replies and collect a form. An AI front desk answers from your own information and books the appointment in the same conversation.
An answering service
An answering service takes a message for someone to return later. An AI front desk finishes the job — answers the question, books the time, sends the confirmation.
A replacement for your team
It covers the calls your team can't get to — the lunch rush, after hours, weekends — and hands anything it shouldn't handle to a person, with the full conversation attached.
See one answer as your business.
Sera is Twig's AI front desk. Give her your website and hear how she'd handle your callers. Back to the homepage
From $49/mo · No credit card
