customer supportAI Front Desk Agents: What They Are, How They Differ from Chatbots and IVR, and Where They Fit in 2026
An AI front desk agent is the first-touch AI across voice, chat, and scheduling — not a chatbot, not an IVR. Here is the definition, the use cases, and the buying criteria for 2026.
May 21, 2026 · 11 min read