customer supportCRM-Agnostic AI Agents: Why Twig Is the Independent Alternative to Salesforce-Owned Piper
After Salesforce acquired Qualified (parent of Piper), the case for CRM- agnostic AI agents got sharper. Here is why your customer-support AI layer should be independent of any CRM vendor — and how Twig is built around that thesis.
April 29, 2026 · 6 min read
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