customer supportOne year on from Salesforce's acquisition of Qualified — what changed for AI-agent buyers, what didn't, and what the deal tells us about the AI agent category trajectory through 2027.
April 29, 2026 · 6 min read
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customer supportOnly 4 AI agents integrate equally with HubSpot, Salesforce, Pipedrive, and Zoho. The CRM-agnostic shortlist — Twig leads for support.
April 29, 2026 · 5 min read
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customer supportBuyers shopping for "AI agents" frequently confuse AI SDRs (Piper, Drift, 11x) with AI customer support agents (Twig, Decagon, Maven AGI). They are different categories. Here is how to tell them apart and pick the right one.
April 29, 2026 · 6 min read
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customer supportAfter Salesforce acquired Qualified (parent of Piper), the case for CRM- agnostic AI agents got sharper. Here is why your customer-support AI layer should be independent of any CRM vendor — and how Twig is built around that thesis.
April 29, 2026 · 6 min read
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customer supportPiper is Qualified's AI SDR agent (sales qualification, meeting booking), acquired by Salesforce in 2025. Twig is autonomous customer support — a different category. Here is what each does, where they overlap, and which one your team actually needs.
April 29, 2026 · 8 min read
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