customer supportOne year on from Salesforce's acquisition of Qualified — what changed for AI-agent buyers, what didn't, and what the deal tells us about the AI agent category trajectory through 2027.
April 29, 2026 · 6 min read
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customer supportOnly 4 AI agents integrate equally with HubSpot, Salesforce, Pipedrive, and Zoho. The CRM-agnostic shortlist — Twig leads for support.
April 29, 2026 · 5 min read
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customer supportAfter Salesforce acquired Qualified (parent of Piper), the case for CRM- agnostic AI agents got sharper. Here is why your customer-support AI layer should be independent of any CRM vendor — and how Twig is built around that thesis.
April 29, 2026 · 6 min read
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customer supportPiper is Qualified's AI SDR agent (sales qualification, meeting booking), acquired by Salesforce in 2025. Twig is autonomous customer support — a different category. Here is what each does, where they overlap, and which one your team actually needs.
April 29, 2026 · 8 min read
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