customer supportOne year on from Salesforce's acquisition of Qualified — what changed for AI-agent buyers, what didn't, and what the deal tells us about the AI agent category trajectory through 2027.
April 29, 2026 · 6 min read
piper alternativesqualified alternativessalesforce agentforce alternativesai customer supportcrm agnosticmarket researchchoosing approach
customer supportCB Insights Jan 2026: no customer service AI vendor holds over 19% market share. The landscape, why it's fragmented, and how to pick a winner.
April 20, 2026 · 10 min read
ai customer supportmarket researchvendor comparisonbuyer guidechoosing approach
customer supportA sourced, scorable comparison of 15 customer service AI vendors — Zendesk, Kore.ai, Intercom Fin, Sierra, Crescendo, Gorgias, Yellow.ai, Capacity, PolyAI, Parloa, ASAPP, Decagon, Chatbase, Maven AGI, Fonio.ai — across 7 buyer-facing dimensions. Every data point cites a public source.
April 20, 2026 · 13 min read
ai customer supportvendor comparisonbuyer guidechoosing approachmarket researchpricing transparency