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qualified alternatives

2 articles tagged with “qualified alternatives”

After the Salesforce-Qualified deal — what changed for B2B SaaS buyers

customer support

After the Salesforce-Qualified Deal: What's Changed for B2B SaaS Support Buyers

One year on from Salesforce's acquisition of Qualified — what changed for AI-agent buyers, what didn't, and what the deal tells us about the AI agent category trajectory through 2027.

April 29, 2026 · 6 min read

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customer support

Piper Agent vs Twig: Why an AI SDR and an AI Support Agent Solve Different Problems

Piper is Qualified's AI SDR agent (sales qualification, meeting booking), acquired by Salesforce in 2025. Twig is autonomous customer support — a different category. Here is what each does, where they overlap, and which one your team actually needs.

April 29, 2026 · 8 min read

piper alternatives qualified alternatives ai customer support ai sdr crm agnostic choosing approach